Return & Refund Policy – The Gem and Stones 

At The Gem and Stones, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

1. Return Eligibility 

You may request a return if:

• The item is damaged, defective, or incorrect upon delivery.

• The request is made within 3 days of receiving the order.

• The product is unused, unworn, and in its original packaging.

Items returned without prior approval may not be accepted.

2. Non-Returnable Items 

The following items cannot be returned:

• Used or worn jewelry

• Items damaged after delivery

• Customized or personalized jewelry pieces

• Items returned without original packaging

3. Return Process 

To request a return:

1. Email us at shayashakil@gmail.com

2. Provide your order number and clear photos of the product.

3. Our support team will review your request and guide you through the return process.

4. Refund Policy 

Once we receive and inspect the returned item:

• If approved, your refund will be processed within 5–7 business days.

• Refunds may be issued through bank transfer or another agreed method.

5. Exchange Policy 

If you receive a damaged or incorrect item, we may offer:

• A replacement, or

• A full refund

depending on product availability.

6. Shipping Costs 

• Customers may be responsible for return shipping costs, unless the item was damaged or incorrect.

• Original shipping charges are non-refundable.

7. Contact Us 

For any return or refund requests, contact us at:

Store Name: The Gem and Stones
Phone: +1 (307) 381 8559
Email: support@thegemsandstones.com